We aim to deliver every order within 30 days of the date you place it. Most orders arrive well before that, but 30 days is the outer limit we commit to.

Processing

Orders are prepared for dispatch within 1 to 3 business days. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

Once dispatched, delivery normally takes 7 to 21 business days depending on your location. You will receive tracking details by email as soon as your order ships.

If your order is late

If 30 days have passed since you ordered and your parcel has not arrived, contact us at [your support email] and we will either resend the order or refund it in full. You do not need to chase us more than once.

Address accuracy

Please check your shipping address at checkout. We cannot redirect a parcel once it has been dispatched, and orders returned to us because of an incorrect address may incur a reshipping cost.

Customs and import charges

Orders shipped outside our home country may attract customs duties or import taxes set by your government. These are not included in the price you pay us and are the responsibility of the recipient.

Last updated: [month and year]

If you are not happy with your equipment, you can return it within 30 days of delivery.

What we accept

• Items returned within 30 days of the delivery date
• Items in unused or lightly used condition, with all parts, bands and remotes included
• Items in their original packaging where possible

What we cannot accept

• Items returned more than 30 days after delivery
• Items damaged through misuse, disassembly or unauthorised repair
• Items missing parts that make them unusable or unsellable

How to start a return

Email [your support email] with your order number and, if the item is faulty, a photo or short video of the problem. We will reply with return instructions. Please do not send anything back before contacting us, as unannounced returns can go unrecorded.

Return shipping costs

If the item arrived faulty, damaged or was not what you ordered, we cover return shipping. If you changed your mind, return shipping is at your own cost.

Refunds

Once your return arrives and we have checked it, we issue a refund to your original payment method within 5 to 10 business days. Your bank or card provider may take a few days more to show it. We refund the price you paid for the item; original shipping charges are refunded only when the return is our fault.

Damaged on arrival

Tell us within 7 days of delivery if something arrives broken, and include photos of the item and the packaging. We will arrange a replacement or a full refund, whichever you prefer.

Your legal rights

This policy sits alongside your statutory consumer rights and does not replace them. Nothing here limits any right you have under the consumer law that applies where you live.

Last updated: [month and year]

FitNest collects personal information in order to sell and deliver products to you. This section explains what we collect, why, and what you can do about it.

What we collect

• Order details: your name, email address, shipping address, billing address and phone number
• Payment information: handled by our payment providers. We do not see or store your full card number
• Device and usage data: pages visited, referring site, browser and device type, collected through cookies and similar technologies
• Anything you send us directly, such as emails or support messages

Why we use it

• To process, package and deliver your orders
• To handle returns, refunds and support requests
• To detect and prevent fraudulent transactions
• To send marketing emails, but only if you have asked to receive them
• To understand how the store is used so we can improve it

Who we share it with

We share only what is necessary, and only with the companies that make the store work: our ecommerce platform, our payment processors, our shipping and fulfilment partners, and our analytics provider. We do not sell your personal information.

How long we keep it

We keep order records for as long as we are required to for tax and accounting purposes, and delete or anonymise other data once it is no longer needed.

Your rights

Depending on where you live, you may have the right to see the personal information we hold about you, correct it, delete it, or object to how we use it. You can unsubscribe from marketing emails at any time using the link in any email we send. To make a request, email [your support email].

Cookies

Our store uses cookies to keep your cart working, remember your preferences and measure traffic. You can block or delete cookies in your browser settings, though parts of the store may stop working correctly if you do.

Children

Our store is not directed at children and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, contact us and we will delete it.

Contact

FitNest, [your business address]. Email [your support email] with any privacy question or complaint.

Last updated: [month and year]

By browsing or buying from this store you agree to the terms below. Please read them before placing an order.

Using the store

You must be old enough to enter a binding contract where you live in order to buy from us. You agree not to misuse the site, attempt to disrupt it, or use it for any unlawful purpose.

Products and pricing

We work to describe our products and show their prices accurately. Colours may look different between screens, and packaging or minor design details can change between production runs. If an item is listed at an obviously incorrect price, we may cancel the order and refund you in full rather than fulfil it.

Orders

Your order is an offer to buy. We may decline or cancel an order, including where an item is out of stock, where we suspect fraud, or where the order breaches these terms. If we cancel, you get a full refund.

Use the equipment safely

Fitness equipment carries risk. Follow the instructions supplied with the product, use it as intended, and check that it is assembled and stable before each use. If you have a health condition, are pregnant, are recovering from injury, or are unsure whether a piece of equipment suits you, speak to a doctor or a qualified trainer before using it. Nothing on this site is medical advice.

Our content

The text, images and design on this site belong to FitNest or our suppliers. You may not copy or reuse them commercially without our written permission.

Liability

To the extent the law allows, our liability for any claim connected to a product or this site is limited to the amount you paid for the item concerned. We do not exclude liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be excluded.

Changes to these terms

We may update these terms from time to time. The version published here when you place your order is the version that applies to that order.

Contact

Questions about these terms: [your support email].

Last updated: [month and year]